Who operates Xeccel
Xeccel is a business messaging platform operated by ThynkWISE Advisors Private Limited. This notice covers xeccel.com and Xeccel workspaces. If we process a customer's contact or message data on behalf of a business customer, that business controls the messaging purpose and our agreement with it also applies.
Information we handle
We may handle account and business details, workspace membership, support requests, sender and contact identifiers, messages and attachments submitted through the service, technical logs, and subscription or transaction records. We receive WhatsApp account and message events from Meta when a customer connects an authorised channel. Do not send passwords, card numbers, OTPs, or unnecessary sensitive information to support or AI features.
Why we use it
We use information to provide and secure the service, connect authorised channels, route conversations, support customers, maintain billing records, prevent abuse, and meet legal obligations. We use AI-assisted features only for the workflow selected by the customer and subject to the controls described in our terms. Marketing messages require an appropriate opt-in and include a way to stop them.
Providers and transfers
Service providers may process data for hosting, authentication, communications, AI features, Meta WhatsApp connectivity, and payment processing when enabled. We do not sell customer message content. Providers may process data outside your country; the applicable customer agreement and provider arrangements govern those transfers. A current sub-processor list can be requested from us.
Retention and security
We retain records for the service relationship and only as long as needed for support, security, billing, dispute resolution, or legal obligations. Retention may differ for messages, logs, and invoices. We use access controls and technical safeguards, but no service can promise absolute security. Customers should manage their own users, permissions, consent, and retention settings.
Your choices and requests
You may ask us about access, correction, deletion, export, or withdrawal of consent where applicable. A business customer's end user should first contact that business for requests about messages it controls. Email partner@thynkwise.co.in with your request; we may verify your identity and may retain records required by law or a legitimate dispute. We will respond under applicable law and our customer agreement.
Contact and questions
Email partner@thynkwise.co.in for a policy, payment, or account question. We may ask for a workspace or order reference to help locate the issue. Do not include credentials or full payment-card details.