Scope and availability
These terms govern xeccel.com and Xeccel services provided by ThynkWISE Advisors Private Limited. Start account setup through Get started or contact our team for assistance. Workspace access and paid messaging activation are separate steps. A written order or subscription agreement may set additional commercial terms and prevails where it conflicts with these website terms.
Accounts and permissions
A workspace owner is responsible for authorised users, account security, and the accuracy of business information. Do not share login credentials or connect a sender that you do not control. We may verify ownership and reject a connection that cannot be confirmed.
WhatsApp and other channels
Meta, telecom operators, and other channel providers control their own approval, templates, delivery, limits, pricing, and policies. Xeccel cannot guarantee a phone number will be accepted or that a message will be delivered. You must obtain lawful contact consent, honour opt-outs, use approved templates where required, and comply with provider rules. SMS, if offered later, will have separate DLT and operator requirements.
AI assistance
AI-generated suggestions can be incomplete or wrong. Your team remains responsible for reviewing important replies and decisions. Do not use Xeccel AI to provide unreviewed legal, medical, financial, or other high-stakes advice. Human handoff and service limitations will be disclosed for each enabled feature.
Prices and payments
No public payment is currently collected through this site. Before a paid order, the applicable checkout or written order will show the plan, billing period, currency, taxes, included limits, variable usage charges, renewal method, and any applicable trial terms. Charges incurred with third-party providers may be separate. Payment and account activation are not proof of Meta or operator approval.
Cancellation, suspension, and changes
Cancellation and refund rules are in our Refunds and Cancellations Policy or your written order. We may suspend access for security risk, unlawful messaging, provider restriction, material breach, or non-payment, with notice where practical. We may update the service and these terms; material changes will be identified by an updated date or a direct notice when appropriate. Mandatory legal rights are unaffected.
Contact
Questions about these terms or a commercial order can be sent to partner@thynkwise.co.in. The registered business contact details are listed in the Xeccel Legal Center.
Contact and questions
Email partner@thynkwise.co.in for a policy, payment, or account question. We may ask for a workspace or order reference to help locate the issue. Do not include credentials or full payment-card details.